Business Operations & Customer Success Intern

The opportunity

We are looking for a Business Operations & Customer Success Intern to help event organizers launch memberships, run their first passes and stay successful once revenue starts compounding. You will work directly with the founder on an early-stage product that is already live in five cities.

What you'll do

• Guide new organizers through onboarding, from first community to first event
• Help organizers set up passes, memberships and perks that fit their audience
• Answer questions and solve problems for the organizers and venues using Memberly
• Spot patterns in what organizers need and bring them back to the team
• Keep our internal operations organized as we grow across cities

What we're looking for

You do not need a perfect resume. We care most about curiosity, follow-through and clear communication.

• Currently studying business, operations, hospitality or a related field, or equivalent self-taught experience
• Clear, patient communication, in writing and in conversation
• Strong organization and follow-through on loose ends
• Comfort learning new tools quickly
• Ability to take direction, ask good questions and own your work

Nice to have

• Experience in customer service, hospitality or event work
• Familiarity with CRMs, support tools or spreadsheets
• A project or role that shows you take care of people
• Genuine interest in events, nightlife, music, ticketing or community building

What you'll get

• Real relationships with real organizers running real events
• Direct access to the founder and a say in how we work
• Hands-on experience across operations and customer success at an early-stage startup
• Portfolio-ready work on a platform live in five cities
• A flexible schedule, part-time or full-time

Details

• Role: Business Operations & Customer Success Intern
• Commitment: Part-time (10+ hours per week) or full-time
• Compensation: Currently unpaid
• Location: Remote