1. Scope of This Privacy Policy
This Privacy Policy applies to personal information we collect through:
- the WithMemberly website and web application;
- user account registration and profile creation;
- community, membership, and event participation features;
- payment and subscription workflows;
- communications you send to us or through the platform;
- analytics, cookies, and similar technologies; and
- AI and event intelligence features used to support event planning, scoring, forecasting, and platform improvement.
This Privacy Policy does not apply to third-party websites, apps, payment tools, social platforms, or services that may be linked to or integrated with WithMemberly and that operate under their own privacy policies.
2. Our Role
Depending on how the platform is used, WithMemberly may act in different roles:
| Context | WithMemberly Role |
|---|---|
| Operating user accounts, the platform, subscriptions, and core service functionality | Controller / Business |
| Processing data on behalf of event producers who use the platform to manage communities, memberships, and events | In some cases, service provider / processor |
| Handling data required for compliance, fraud prevention, security, or legal obligations | Independent controller / business |
If you are an attendee interacting with an event producer’s community or membership offering, that producer may also have separate privacy practices that apply to their handling of your information.
3. Personal Information We Collect
We collect personal information you provide directly, information generated through your use of the platform, and information received from service providers, integrations, and other sources.
A. Account and Profile Information
When you create or maintain an account, profile, or producer presence, we may collect:
- name;
- email address;
- username or account credentials;
- profile photo or avatar;
- biography, interests, and profile description;
- city, region, or event location information;
- membership or producer status;
- account preferences and settings; and
- other information you choose to add to your profile or community presence.
B. Event, Community, and Membership Information
Because WithMemberly is an event subscription and community platform, we may collect information relating to your participation in memberships, communities, and events, such as:
- communities you create, manage, join, or follow;
- event listings, event details, and event-related content;
- membership enrollments and subscription status;
- event attendance, RSVPs, check-ins, or ticket-related activity;
- subscription tier, recurring access, and perks eligibility;
- audience and community engagement activity;
- communications or interactions between event producers and attendees through the platform; and
- producer-facing event management and audience ownership data.
C. Payment and Transaction Information
When you purchase a membership, subscription, ticket, or related offering, or when a producer receives monetization-related services through the platform, we may collect or receive:
- billing name and contact details;
- transaction records;
- subscription and payment status;
- purchase amount, currency, and timestamp;
- order or receipt information;
- limited payment-related metadata from payment processors; and
- payout, revenue-share, or subscription-sales information relevant to producer accounts.
D. Communications and Support Information
We may collect information when you communicate with us or through the platform, including:
- emails sent to us;
- customer support requests;
- survey or feedback responses;
- communications about events, memberships, or accounts;
- promotional preferences; and
- records of communications necessary for quality assurance, dispute resolution, fraud prevention, or training.
E. Device, Usage, and Technical Information
When you use WithMemberly, we may automatically collect technical and usage information, including:
- IP address;
- browser type and version;
- device identifiers;
- operating system;
- pages viewed and features used;
- referral URLs;
- timestamps and session activity;
- approximate location derived from IP address;
- crash, error, and performance data; and
- interactions with event listings, profile pages, membership pages, and community features.
F. Cookies and Similar Technologies
We may use cookies, pixels, SDKs, local storage, and similar technologies to:
- keep you signed in;
- remember preferences;
- measure traffic and feature usage;
- understand how users interact with the platform;
- improve performance and usability;
- support security and fraud prevention; and
- help evaluate campaign or community growth performance.
G. AI and Event Intelligence Data
WithMemberly’s product vision includes “Memberly Intelligence,” which is described as an AI-driven event intelligence capability supporting event aggregation, event scoring, sell-out likelihood analysis, and planning insights for producers. In connection with those features, we may collect, generate, infer, or analyze information such as:
- event metadata and event history;
- attendance and engagement trends;
- subscription and membership activity;
- campaign or audience response signals;
- event performance indicators;
- producer-entered event planning information; and
- model outputs, scores, recommendations, forecasts, or classifications.
Where legally required, we will provide additional disclosures or choices regarding certain automated processing activities.
4. Sources of Personal Information
We collect personal information from the following categories of sources:
| Source | Examples |
|---|---|
| Directly from you | Account creation, profile edits, purchases, support requests, membership enrollment |
| From your activity on the platform | Event participation, community engagement, subscription usage, producer dashboard activity |
| From event producers or community operators | Community membership details, event access records, attendee management information |
| From payment providers | Payment confirmations, transaction status, fraud indicators |
| From analytics, hosting, and infrastructure providers | Technical logs, traffic analytics, service performance metrics |
| From integrations and third parties you connect | Marketing tools, social sign-in tools, calendar or communication integrations, where offered |
| From publicly available or licensed event-related sources | Event aggregation or intelligence inputs used for product functionality, where applicable |
5. How We Use Personal Information
We use personal information for the following purposes:
A. To Provide and Operate the Platform
- create and administer accounts;
- display and manage profiles, communities, and memberships;
- process subscriptions, purchases, and related transactions;
- enable event discovery, event participation, and event management;
- facilitate communication between producers, members, and attendees; and
- provide customer support.
B. To Improve and Develop the Service
- understand how users interact with the platform;
- improve product design, features, and usability;
- troubleshoot bugs and maintain service quality;
- build analytics, reporting, and producer insights tools; and
- develop and refine AI, forecasting, event scoring, and planning features.
C. To Personalize User Experience
- tailor content, event suggestions, or membership experiences;
- show relevant communities, listings, or producer content;
- improve search, recommendations, and platform navigation; and
- support producer-facing audience and engagement insights.
D. To Communicate With You
- send transactional messages about your account, subscriptions, or events;
- send service notices, security alerts, and policy updates;
- respond to inquiries and support requests; and
- send marketing or promotional communications where permitted by law.
E. For Safety, Security, and Compliance
- detect, investigate, and prevent fraud, abuse, spam, and unauthorized access;
- enforce our terms, rules, and platform policies;
- comply with legal obligations;
- protect the rights, property, and safety of WithMemberly, our users, and others; and
- create records required for tax, accounting, or dispute resolution purposes.
6. Legal Bases for EU/UK Processing
If you are located in the European Economic Area or the United Kingdom, we process your personal data only where we have a valid legal basis under applicable law.
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and administering accounts, delivering memberships, providing event/community functionality, processing transactions | Performance of a contract |
| Responding to inquiries, maintaining security, preventing fraud, improving and administering the platform, documenting compliance | Legitimate interests |
| Sending certain marketing communications, placing non-essential cookies, or using data for consent-based features where required | Consent |
| Maintaining financial records, handling legal claims, responding to lawful requests, tax/accounting obligations | Legal obligation |
| In limited cases where necessary to protect someone’s safety or vital interests | Vital interests |
Where we rely on legitimate interests, we do so only after considering your rights and interests. You may contact us to request more information about that balancing assessment.
7. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
A. Service Providers and Contractors
We may share personal information with vendors that help us operate the platform, such as providers of:
- hosting and cloud infrastructure;
- payment processing;
- analytics and performance monitoring;
- customer support tools;
- email and communication delivery;
- security and fraud prevention services; and
- development, integrations, and enterprise support.
B. Event Producers, Community Operators, and Related Users
If you join a membership, subscribe to a producer, attend an event, or interact with a community, certain information may be shared with the relevant producer or community operator as needed to provide the service, including:
- your name and profile details;
- membership or subscription status;
- event registration or attendance information;
- community participation information; and
- transaction or access status necessary for fulfillment, support, or dispute handling.
C. Integrations and Third Parties You Choose to Use
If you choose to connect third-party services or interact with third-party tools through the platform, we may disclose information necessary to enable those integrations.
D. Corporate Transactions
We may disclose personal information in connection with a merger, financing, acquisition, asset sale, reorganization, bankruptcy, or similar business transaction.
E. Legal and Safety Disclosures
We may disclose personal information where we believe doing so is necessary to:
- comply with law, regulation, court order, or legal process;
- respond to lawful government requests;
- enforce our agreements or policies;
- protect the security and integrity of the platform; or
- protect the rights, property, or safety of WithMemberly, users, or others.
8. California Privacy Disclosures
If you are a California resident, this section applies to you and supplements the rest of this Privacy Policy.
A. Categories of Personal Information Collected
We may collect the following categories of personal information, as defined under California law:
| California Category | Examples Collected by WithMemberly |
|---|---|
| Identifiers | Name, email address, username, IP address, account ID |
| Customer records information | Billing details, subscription records, transaction information |
| Commercial information | Purchase history, membership selections, subscription activity |
| Internet or electronic network activity | Browsing activity, usage logs, clicks, device activity, session interactions |
| Geolocation data | Approximate location derived from IP or event/location information you provide |
| Audio, electronic, or similar information | Communications, support messages, uploaded content where applicable |
| Professional or employment-related information | Producer/business profile details you choose to provide |
| Inferences | Event intelligence outputs, audience trends, recommendations, usage-based insights |
| Sensitive personal information | We do not use sensitive personal information to infer characteristics about you beyond what is permitted by law; if collected, we use it only for limited, lawful purposes |
B. Business and Commercial Purposes
We collect and use these categories for the purposes described in Section 5, including providing services, operating accounts, processing payments, supporting memberships and events, analytics, AI/event intelligence, security, fraud prevention, compliance, and communications.
C. Categories of Recipients
We may disclose these categories to:
- service providers and contractors;
- event producers and community operators;
- payment processors;
- analytics and infrastructure providers;
- integration partners you authorize; and
- legal authorities or transaction counterparties where required.
D. Sales and Sharing
We do not sell personal information for money in the ordinary sense. However, some uses of cookies, analytics, advertising technologies, or cross-context behavioral tracking may be considered a “sale” or “sharing” under California law. If WithMemberly engages in those activities, California residents may have the right to opt out. We will honor legally required opt-out requests and applicable browser-based privacy signals where required by law.
E. California Privacy Rights
California residents may have the right to:
- know what personal information we collect, use, disclose, sell, or share;
- request access to specific pieces of personal information;
- request deletion of personal information, subject to exceptions;
- request correction of inaccurate personal information;
- opt out of the sale or sharing of personal information, if applicable;
- limit certain uses of sensitive personal information, if applicable; and
- not receive discriminatory treatment for exercising privacy rights.
To submit a request, contact us at contracts@withmemberly.com. We may need to verify your identity before fulfilling your request.
9. EU/UK Privacy Rights
If you are located in the EU or UK, subject to applicable law, you may have the right to:
- access your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to processing based on legitimate interests;
- withdraw consent where processing is based on consent;
- request data portability; and
- lodge a complaint with your local supervisory authority.
You may exercise these rights by contacting contracts@withmemberly.com.
10. Cookies, Analytics, and Similar Technologies
We use cookies and similar technologies for essential service functionality and, where applicable, analytics, personalization, and campaign performance measurement.
Types of Cookies and Technologies We May Use
| Type | Purpose |
|---|---|
| Essential | Authentication, security, session continuity, core platform features |
| Functional | Preferences, usability enhancements, saved settings |
| Analytics | Understanding traffic, engagement, feature usage, and performance |
| Personalization | Improving event discovery, community relevance, and user experience |
| Advertising or campaign measurement | Measuring campaign effectiveness or audience growth, where used |
You can typically manage cookies through your browser settings. If required by applicable law, we will request consent before placing non-essential cookies.
11. AI and Automated Processing
WithMemberly’s platform roadmap includes AI-powered features intended to support event planning intelligence, event scoring, sell-out likelihood analysis, and predictive insights for producers and communities.
We may use personal information and event-related data to:
- identify trends in event performance;
- generate forecasts and planning recommendations;
- improve event discovery and audience insights;
- enhance reporting, analytics, and producer decision-making; and
- train, test, evaluate, and improve AI-enabled product functionality, subject to applicable law and contractual restrictions.
We do not intend for AI outputs to replace human judgment in important decisions. Producers and users remain responsible for how they use platform insights. Where applicable law grants rights regarding automated decision-making or profiling, you may contact us to request more information.
12. User Choices
You may have the following choices regarding your personal information:
- Account Information: You may update certain account and profile information through your account settings.
- Marketing Communications: You may opt out of marketing emails by using the unsubscribe link in the message or contacting us.
- Cookies: You may manage cookies through browser controls or other tools we provide.
- Location and Device Settings: You may manage certain device permissions through your browser or device settings.
- Privacy Rights Requests: You may contact us to exercise access, deletion, correction, portability, objection, or opt-out rights where available.
Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications.
13. Retention of Personal Information
We retain personal information for as long as reasonably necessary to:
- provide the platform and maintain your account;
- manage memberships, subscriptions, and event-related services;
- process transactions and keep business records;
- comply with legal, tax, accounting, and regulatory obligations;
- resolve disputes and enforce agreements; and
- maintain security, fraud prevention, and abuse detection records.
Retention periods vary depending on the type of information, the purpose for which it was collected, whether the information is needed to support active accounts or communities, and applicable legal requirements.
14. International Data Transfers
Because WithMemberly may serve users in the United States, California, EU, and UK, personal information may be transferred to and processed in countries other than the one in which you reside, including the United States.
Where required by applicable law, we will implement appropriate safeguards for international transfers, such as:
- contractual protections;
- standard data transfer clauses;
- transfers to recipients in jurisdictions recognized as providing adequate protection; or
- other lawful transfer mechanisms.
15. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, destruction, loss, alteration, or misuse. These measures may include access controls, authentication safeguards, system monitoring, and vendor management practices.
However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
16. Third-Party Services and Links
WithMemberly may rely on or integrate with third-party services, including:
- payment processors;
- cloud and hosting providers;
- analytics providers;
- communication tools;
- social media or social sign-in providers;
- marketing or CRM integrations; and
- enterprise or third-party marketing tools.
If you interact with third-party services through WithMemberly, those third parties may collect information according to their own privacy practices. We encourage you to review their privacy policies.
17. Age Restriction
WithMemberly is intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete it.
If you believe someone under 18 has provided personal information to WithMemberly, please contact us at contracts@withmemberly.com.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we do, we will update the Effective Date at the top of this Privacy Policy. If changes are material, we may provide additional notice through the platform or by other appropriate means.
19. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at: